Workshops


Your Success is Our Success

               Your Success is Our Success

Let Grainger Performance Consulting Inc. be your success partner.

Our goal is to provide the most engaging, impactful and relevant workshops and keynote speeches in the industry. Period.

Our passion is to positively impact the futures of the organizations and individuals who select our services by delivering educational, and entertaining sessions that result in lasting behavioural change in participants.

Albert Einstein reportedly defined insanity as; “doing the same thing over and over and expecting different results.” We believe that organizations and individuals who choose our services want, but struggle to obtain enhanced results. Our sessions are designed to provide both the inspiration and information needed to instill lasting change.

While we offer sessions for both individuals and organizations the fundamental principles remain consistent throughout. In order to achieve a high level of success both people and organizations must have; clear goals, be willing to take consistent daily action toward attaining the goals, have a method of measuring progress and have some type of accountability process. While the systems and processes involved in determining and achieving goals are situational the fundamentals remain consistent.

All GPC Inc. workshops can be tailored to meet your organizational requirements. This is done by meeting with members from your team and then incorporating specific examples and situations from your business environment. This process facilitates greater learning for your team and often generates practical solutions for some of the challenges facing your team.

 

Current presentations include:

Lean management and leadership

              Lean management and leadership

Lean management and leadership; the keys to long-term organizational success

Regardless of the type of organization we are all faced with unprecedented opportunities and challenges. Organizations that thrive in today’s environment are relentlessly focussed on increasing the value they provide to stakeholders while reducing costs and increasing efficiency across the board.

Once thought of as a tool used only within the manufacturing industry Lean Management systems and tools can be used to decrease waste and increase stakeholder value in any industry. Lean Management techniques have been proven to be succesful in various levels of government, healthcare, the construction industry and school systems.

Designed to get attendees thinking and acting differently this 90 to 120 minute workshop is designed to provide a great overview of lean management principles while encouraging participants to begin considering where and how to incorporate these principles into their workplaces and personal lives.

The session is also designed to be delivered as a starting point to multi day strategic planning sessions and is particularly relevant for organizations experiencing struggles with expenses or seeking new ways to add greater stake holder value.

Please contact us HERE for a complete information package.

 

Creating amazing daily rituals

          Creating amazing daily rituals

Creating amazing daily rituals

Did you know that over 80% of the most successful people on the planet share one common daily ritual? The vast majority of self-made people including Oprah Winfrey, Katy Perry, Hugh Jackman, Rupert Murdoch and Arnold Schwarzenegger all participate in some form of daily meditation practice.

Succesful Individuals know that the level of their health, wealth and happiness depends heavily upon the quality of their daily rituals and smart leaders know that there is no better way to ensure organizational success than to invest in the wellbeing of employees..

This 90 minute workshop delves into the daily rituals that are scientifically proven to have the greatest positive impact upon the lives of people who practice them.

Attendees typically leave with a commitment to making up to three positive life changes and have developed an ongoing accountability partnership which helps ensure lasting commitment to change.

Please contact us HERE for a complete information package.

Build your dream life

                  Build your dream life

Build your dream life

Everyone wants more from life.

We all want better relationships, more free time, less stress and increased health, wealth and happiness. Yet few of us move beyond wishing for these things.

The secret to living a dream life lies in our ability to create daily rituals and habits that are in alignment with our aspirations.

This fun and interactive 4 hour session is designed to give attendees both the inspiration and tools they need to succeed in all aspects of life.

Topics include:

Dream lining – in this section participants explore their version of a life without limits. What would life look like if success was guaranteed and failure was impossible?

Fear setting– what fears and assumptions hold participants back from taking concrete steps toward achieving their dream life? What tangible actions can be taken to overcome those fears.

Goal setting – what 1 to 3 goals that, if accomplished over the next 3 to 12 months would lead attendees toward achieving their dream lives?

Creating space– the shortage of time and energy is by far the single biggest barrier to goal achievement. In this section participants explore options for creating the time and space they need to make the changes they desire.

Habits and rituals – what 1 to 3 daily activities, that if done on a consistent basis, would lead toward achievement?

Accountability that matters – the secret sauce to creating positive change is to ensure we are accountable for our actions. In this section attendees create meaningful accountability contracts.

 

Please contact us HERE for a complete information package.

 

Dealing with difficult and abusive customers

Dealing with difficult and abusive customers

Dealing with difficult and abusive customers

Dealing with happy customers is a rewarding and even uplifting experience.

However there are some customers and situations that leave even the most engaged and experienced service professional feeling stressed, angry or deflated.

Despite the challenges that they can bring no business can exist without customers and at the heart of every difficult customer interaction is the opportunity for improvement. When faced with difficult to use systems and processes, or poor service the majority of customers simply find other providers. Difficult customers are the ones who care enough to provide important feedback and point out critical flaws in a businesses systems and processes.

Based on 30 years of experience and thousands of customer contacts this workshop gives frontline staff and the leaders who support them the tools they need to successfully manage even the most challenging customer service situations.

Topics include:

  • the differences between difficult and abusive customers and explains why they must be treated differently,
  • the role of leadership in preventing and de-escalating customer service situations,
  • the value of creating a service buddy system,
  • how to quickly emotionally and physically recover from customer conflict situations,
  • how to ensure that your own actions may be contributing to negative customer interactions and what to do about it.

Please contact us HERE for a complete information package.

 

Blue collar leadership

Blue collar leadership

Blue collar leadership

Despite the changes in society and advancements in technology our world needs strong, practical leadership more than ever.

Primarily focussed on people making the transition from technical to leadership roles this workshop examines key aspects of leadership success including;

  • attributes of great leaders,
  • the role of the leader on the team,
  • what the team needs of its leader,
  • the importance of great communication,
  • leadership pitfalls and how to avoid them.

Please contact us HERE for a complete information package.